Technical Support Agreement

IMPORTANT: THIS TECHNICAL SUPPORT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR, IF PURCHASED OR OTHERWISE ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND WEB HOSTING MAGIC.

READ IT CAREFULLY.

AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS.

BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS TECHNICAL SUPPORT AGREEMENT.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE THE SERVICES.

1. DEFINITIONS

• Agreement means this Technical Support Agreement.
• Applicable Law means applicable international, federal, state or local laws, statutes, ordinances, regulations or court orders.
• Beta Version means any version of a software released by Web Hosting Magic for testing as determined by Web Hosting Magic in its sole discretion, including without limitation versions of the Software designated by Web Hosting Magic as “BETA” or “EDGE”.
• Web Hosting Magic means AegisHawk LLC, the parent company of Web Hosting Magic.
• Web Hosting Magic Customer Portal means Web Hosting Magic’s customer service and Incident tracking system or such successor system as Web Hosting Magic may designate from time to time which is presently available at dashboard.webhostingmagic.com or such other URL as Web Hosting Magic may designate from time to time.
• Web Hosting Magic Partner means a Web Hosting Magic partner who has entered into a valid and existing Partner/Reseller Agreement with Web Hosting Magic.
• Effective Date has the meaning given in the Support Pricing Agreement.
• Incident means a request by you for assistance in addressing a single technical problem relating to the services we provide. Web Hosting Magic shall make the final determination as to what constitutes an “Incident” in its sole discretion.
• Intellectual Property Rights means trade secret rights, rights in know-how, moral rights, copyrights, patents, trademarks (and the goodwill represented thereby), and similar rights of any type under Applicable Law, including all applications for and registrations of any of the foregoing.
• Normal Business Hours means (a) twenty-four hours a day, seven days a week in the case of technical support related Incidents; and (b) 7:00 a.m. to 7 p.m. Eastern Standard Time during business days and excluding holidays in the case of billing related Incidents. Web Hosting Magic may amend the definition of “Normal Business Hours” from time to time in its sole discretion by providing notice of such change on its website.
• Complimentary Support Plan has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).
• Priority Support Plan means the Services provided by Web Hosting Magic to individuals or entities who have purchased Priority Support from Web Hosting Magic.
• Enterprise Support Plan has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).
• Scheduled Service Outage means a period of time specified by Web Hosting Magic during which Web Hosting Magic will not provide the Services and/or when the tools to provide Services are unavailable.
• Services means the technical support services provided by Web Hosting Magic in connection with this Agreement whether such services are provided via email, telephone support, the Web Hosting Magic website (including without limitation the Web Hosting Magic Customer Portal, the documentation, Frequently Asked Questions or discussion forums located on the website) or by any other means.
• Software means the cPanel software program(s) which Web Hosting Magic uses to provide the Services, and corresponding documentation, source code, object code, Updates, user interfaces (including without limitation any web-based interfaces), printed materials and online or electronic documentation, excluding any third party components.
• Submissions has the meaning given in Section 3.5 (Submissions).
• Support Fees has the meaning given in Section 4 (Support Fees).
• Support Pricing Agreement means, as applicable, (a) the entered into between you and Web Hosting Magic for the provision by Web Hosting Magic of the Complimentary Support, Telephone Support or Priority Support, as applicable, which sets forth (among other things) the term, any applicable support fees and the number of Incidents you may submit under this Agreement; (b) the Pricing and Term Agreement entered into between you and Web Hosting Magic with respect to the Software which sets forth (among other things) the term, any applicable Support Fees and the number of Incidents you may submit under this Agreement; (c) the term, termination and the technical support provisions of the Web Hosting Magic Partner NOC Agreement entered into between you and Web Hosting Magic; or (d) the term, termination and the technical support provisions of any agreement entered into between you and a Web Hosting Magic Direct License, Web Hosting Magic Partner or Web Hosting Magic Distributor for the provision of technical support services related to the Software. The Support Pricing Agreement is hereby incorporated by reference and made a part of this Agreement as though fully set forth herein.
• Telephone Support means the Services provided by Web Hosting Magic over the telephone to individuals or entities who have paid the Support Fees applicable to telephone support.
• Term has the meaning given in the Support Pricing Agreement.
• Territory means the world, except to the extent that the provision of the Services or the use or distribution of the Software in certain countries or regions would cause either party to violate Section 9.13 (Export Controls).
• Third Party Users means authorized end users of the Software on our servers or via our billing system.
• Trademarks means all domestic and international trademarks, service marks, logos, trade names, trade dress, including all goodwill represented by each of the foregoing, whether registered or unregistered, of Web Hosting Magic including without limitation Web Hosting Magic, the Web Hosting Magic logo and other materials as this might apply.
• Unscheduled Service Outage means a period of time during which Web Hosting Magic is unable to provide the Services or during which it is not commercially reasonable for Web Hosting Magic to provide the Services as a result of unforeseen circumstances including but not limited to force majeure events such as those set forth in Section 9.1 (Force Majeure).
• Updates means any bug fixes, patches and other modifications of the softwares provided by Web Hosting Magic.
• Virtual Private Server means a virtual server operating on single physical server upon which multiple virtual servers may operate.
• You or Your means or refers to the individual or entity entering into this Agreement with Web Hosting Magic, whether or not such terms are capitalized in this Agreement.

2. SERVICES

2.1 Provision of Services by Web Hosting Magic: Subject to the terms and conditions of this Agreement, Web Hosting Magic shall use commercially reasonable efforts to provide you with the Services during the Term provided that you have not exceeded:

• the number of Incidents set forth by the Support Pricing Agreement; or
• a commercially reasonable number of incidents as determined by Web Hosting Magic if the Support Pricing Agreement does not specify the maximum number of Incidents.

Notwithstanding the foregoing, Web Hosting Magic may in its sole discretion elect to provide, to not provide or to provide on a limited basis:

• the Services for Complimentary Support; and
• the Services for Beta Versions of the Software.

2.2 Normal Business Hours: Web Hosting Magic shall use commercially reasonable efforts to provide the Services during Normal Business Hours, except in the event of a Scheduled Service Outage or an Unscheduled Service Outage.

2.3 Scope of Services: Web Hosting Magic will provide the Services only in connection with Incidents that it determines are related to the Software or any third-party applications included with the Software. Web Hosting Magic will not provide the Services for Incidents that it determines are related to third-party software not included with the Software, operating systems, hardware or networks unless Web Hosting Magic determines, on a case-by-case basis and in its sole discretion, that such issues are reasonably related to the Software or any third-party applications included with the Software. If you are a VPS or dedicated server customer, Web Hosting Magic will only provide support for third party software licensed through Web Hosting Magic when you also have a license for Web Hosting Magic & WHM for the same system.

2.4 Web, Email and Telephone Support: Web Hosting Magic shall use commercially reasonable efforts to provide the Services via its website using the Web Hosting Magic Customer Portal or via email communications. Web Hosting Magic will provide Telephone Support on a per-Incident basis if you pay the additional Support Fee as set forth in Section 4 (Support Fees). One Incident of Telephone Support can involve multiple telephone communications until Web Hosting Magic closes the Incident pursuant to Section 2.8 (Resolution of Incidents). Web Hosting Magic may on a case-by-case basis and in its sole discretion elect to provide support via telephone free of charge if it deems it necessary to do so in the event of a complicated or time-consuming Incident. Web Hosting Magic shall provide the Services, and all Incidents shall be submitted, in the English language only.

2.5 Location of Services: Web Hosting Magic shall make reasonable effort to provide the Services at any facility it designates for the provision of such Services. The Licensed Server for which a particular Incident is submitted may be located in anywhere in the Territory. Web Hosting Magic shall not provide the Services "on site".

2.6 Submission of Incidents.

2.6.1 Web Hosting Magic Customer Portal: Except for Telephone Support Incidents which must be purchased via the Web Hosting Magic website, all Incidents must be submitted via the Web Hosting Magic Customer Portal or, in the case of Web Hosting Magic Partners and Web Hosting Magic Distributors, the Manage Interface (as defined in the Partner NOC Agreement).

2.6.2 Eligibility for Submission of Incidents: If you are a Web Hosting Magic Partner or Web Hosting Magic Reseller, Incidents you submit by shall be deemed “Priority Support.” If you are a Web Hosting Magic shared hosting customers, Incidents you submit shall be deemed “Complimentary Support.” You may obtain Priority Support by paying the applicable Support Fees for Priority Support or by obtaining Priority Support by meeting the qualifications established by Web Hosting Magic.

2.6.3 Submission Details: In order for Web Hosting Magic to provide the Services to you, you must provide all information requested by Web Hosting Magic with respect to each Incident. If you fail to provide sufficient detail regarding the Incident, Web Hosting Magic shall not be obligated to provide the Services to you.

2.7 Service Levels.

2.7.1 Priority of Support: Web Hosting Magic will use commercially reasonable efforts prioritize its response to Incidents depending upon the level of support applicable to such Incidents in the following order: Telephone Support, Enterprise Support, Priority Support, Standard Support and Complimentary Support. Notwithstanding the foregoing sentence, Web Hosting Magic may elect to prioritize its response to a given Incident depending upon the relative severity of the support issues reported in other Incidents pending in the Web Hosting Magic Customer Portal regardless of the level of support applicable to such Incidents.

2.7.2 Escalation of Incidents: Web Hosting Magic maintains internal escalation procedures with respect to Incidents. In the event that a Web Hosting Magic representative is unable to find a resolution to the Incident (assuming a resolution is commercially feasible), Web Hosting Magic will escalate the Incident in accordance with its internal escalation procedures. Web Hosting Magic may change its internal escalation system from time to time within its sole discretion.

2.7.3 Support Levels: Subject to Section 2.7.1 (Priority of Support), Web Hosting Magic will use commercially reasonable efforts to resolve all Incidents as soon as reasonably possible, but does not make any representations or warranties as to the timeliness of the resolution of any Incident. Web Hosting Magic shall resolve all Incidents subject to Section 2.8 (Resolution of Incidents).

2.8 Resolution of Incidents: In the event that Web Hosting Magic resolves your Incident, or makes a determination that no resolution is commercially feasible, Web Hosting Magic will provide you notice through the Web Hosting Magic Customer Portal and close the Incident on such system. Alternatively, Web Hosting Magic may determine whether a support issue raised in an Incident constitutes a bug in the Software (“Software Bug”) or a request for a new feature (“Feature Request”). If Web Hosting Magic determines that a support issue raised in an Incident constitutes a Software Bug or a Feature Request, Web Hosting Magic will close the Incident and determine whether such Software Bug or Feature Request should be forwarded to Web Hosting Magic’s development team for further consideration and possible correction or inclusion into the Software. Any information, feedback, ideas or suggestions you provide to Web Hosting Magic with respect to a Software Bug or Feature Request shall be deemed a Submission.

Web Hosting Magic shall in its sole discretion determine:

• whether an Incident has been resolved;
• whether a resolution is commercially feasible;
• whether a support issue raised in an Incident constitutes a Software Bug or Feature Request; and
• whether or not and when to close an Incident.

Web Hosting Magic will not provide the Services for closed Incidents.

2.9 Provision of Services to Third Party Users.

2.9.1 Third Party User Incidents: We pride ourselves on our dedication to customer service, including support for our various hosting services, servers and applications. While our agents will do their best to offer as much support as possible, there are some issues that fall beyond our scope of support.

While Web Hosting Magic agents may have outside knowledge of common web design issues and coding, we are unable to provide assistance with custom coding, web design, third-party script design and troubleshooting and website optimization outside of basic internet research.

2.10 Support Data: In order to provide the Services to you, Web Hosting Magic may collect information from you including but not limited to:

• IP addresses, usernames and passwords necessary to login to SSH, WebHost Manager and the Licensed Server’s root directory;
• the usernames and passwords necessary to login into any affected accounts including email accounts, Web Hosting Magic accounts, MySQL accounts and other accounts; and
• other information that you voluntarily supply or that Web Hosting Magic requests in order to resolve your Incident.

Web Hosting Magic will use commercially reasonable efforts to preserve the security of the Support Data by using reasonable physical and electronic security measures (except to the extent Web Hosting Magic is required or permitted to disclose, access or use such information by Applicable Law), but Web Hosting Magic cannot guarantee the security of such data. To the extent that Applicable Law requires that you obtain any consents, permissions or licenses from third parties (including Third Party Users) or to give any notices or disclaimers to third parties (including Third Party Users) prior your disclosure of Support Data to Web Hosting Magic, you agree to comply with such Applicable Laws prior your disclosure of Support Data to Web Hosting Magic.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Submissions: With respect to any feedback, suggestions or ideas (“Submissions”) that you submit to Web Hosting Magic concerning the Software, Services, or any of Web Hosting Magic’s products or services, you agree that:

• your Submissions will automatically become the property of Web Hosting Magic, without any compensation to you;
• Web Hosting Magic may use or redistribute the Submissions for any purpose and in any way;
• Web Hosting Magic is not obligated to review any Submissions; and
• Web Hosting Magic is not obligated to keep any Submissions confidential.

4. SUPPORT FEES

As a condition of the provision of the Services by Web Hosting Magic under this Agreement, you shall pay Web Hosting Magic the amounts set forth in your Support Pricing Agreement (“Support Fees”) in accordance with the payment terms contained therein. All Support Fees are subject to change at any time.

5. TERM AND TERMINATION

5.1 Term: This Agreement shall commence on the Effective Date and shall automatically expire at the end of the Term.

5.2 Termination: Web Hosting Magic may terminate this Agreement (a) in the event of your breach of this Agreement (or a Third Party User’s breach of a provision of a Third Party Support Agreement or Third Party Support Agreement relating to the Service, Software or Web Hosting Magic) upon 30 days notice to you if such breach remains uncured after the expiration of the 30 day notice period; (b) as set forth in Section 2.9 (Provision of Services to Third Party Users); or (c) immediately without notice in the event of your material breach of this Agreement (or a Third Party User’s breach of a material provision of a Third Party Support Agreement or Third Party Support Agreement relating to the Service, Software or Web Hosting Magic). You acknowledge and agree that any breach by you or any Third Party User of the following provisions of the Agreement or any related provisions of a Third Party Support Agreement or Third Party Support Agreement shall each constitute a material breach: (i) any conduct inconsistent with the Web Hosting Magic IP Rights as set forth in Section 3 (Intellectual Property Rights); (ii) any purported or attempted assignment, transfer, sale or other disposition or delegation of this Agreement or your rights and obligations with respect to this Agreement in violation of Section 9.8 (Assignment); (iii) any breach of Section 4 (Payment); and (iv) any breach of your representations and warranties under Section 6.1 (Mutual Representations). Additionally, a material breach by you of any agreement or contract between you and Web Hosting Magic, including without limitation a breach of Web Hosting Magic's Trademark Usage Policy, any applicable EULA or the Partner NOC Agreement shall be deemed a material breach of this Agreement and shall give rise to Web Hosting Magic’s right to terminate as set forth in this Section 5.2. The foregoing list of material breaches is a nonexclusive list.

5.3 Survival: Sections 1 (Definitions), (Support Fees), (Term and Termination), (Disclaimer), (Limitation on Liability), (Indemnification) and (Miscellaneous) shall survive termination or expiration of this Agreement for any reason.

6. REPRESENTATIONS; WARRANTIES; DISCLAIMER

6.1 Mutual Representations: Each party hereto represents and warrants to the other party that: (a) such party has the full right, power and authority to enter into this Agreement on behalf of itself and to undertake to perform the acts required of it hereunder; (b) the execution of this Agreement by such party, and the performance by such party of its obligations and duties to the extent set forth hereunder, do not and will not violate any agreement to which it is a party or by which it is otherwise bound; (c) when executed and delivered by such party, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against such party in accordance with its representations, warranties, terms and conditions; and (d) such party will comply with all Applicable Laws related to the Services and the performance of its obligations under this Agreement.

6.2 Limited Warranty: Web Hosting Magic will use commercially reasonable efforts to resolve any Incident for which you have purchased Telephone Support. If Web Hosting Magic determines, pursuant to Section 2.8 (Resolution of Incidents), that it is us unable to resolve the Incident in a commercially feasible manner, Web Hosting Magic will refund any Support Fees associated solely with the telephone support.

6.3 DISCLAIMER: EXCEPT AS SET FORTH IN THE LIMITED WARRANTY OF SECTION 6.2, THE SERVICES ARE PROVIDED “AS IS” AND WEB HOSTING MAGIC HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SERVICES AND ANY DATA ACCESSED THEREFROM, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WEB HOSTING MAGIC DOES NOT WARRANT THAT THE SERVICES ARE OR SHALL BE ERROR-FREE OR WILL BE PROVIDED WITHOUT INTERRUPTION. IF THE SERVICES ARE DEFECTIVE, YOU ASSUME THE SOLE RESPONSIBILITY FOR THE ENTIRE COST OF ALL REPAIR OR INJURY OF ANY KIND, EVEN IF WEB HOSTING MAGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH A DEFECT OR DAMAGES.

6.3.1 NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WEB HOSTING MAGIC, ITS AFFILIATES, LICENSEES, DEALERS, SUB-LICENSORS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY PROVIDED IN SECTION 6.2.

6.3.2 SOME JURISDICTIONS DO NOT ALLOW RESTRICTIONS ON IMPLIED WARRANTIES SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

7. LIMITATION OF LIABILITY

7.1 Lost Profits; Consequential Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WEB HOSTING MAGIC WILL NOT BE LIABLE FOR ANY LOST PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES FOR THE INABILITY TO USE EQUIPMENT OR ACCESS DATA, BUSINESS INTERRUPTION, OR FOR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING, WITHOUT LIMITATION, UNDER ANY CONTRACT, NEGLIGENCE OR OTHER TORT THEORY OF LIABILITY) EVEN IF WEB HOSTING MAGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Total Cumulative Liability; Exclusive Remedy: EXCEPT FOR AMOUNTS OWED BY YOU TO WEB HOSTING MAGIC UNDER SECTION 4, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WEB HOSTING MAGIC’S AGGREGATE LIABILITY FOR DIRECT DAMAGES, UNDER THIS AGREEMENT (CUMULATIVELY) SHALL BE LIMITED TO THE TOTAL FEES COLLECTED BY WEB HOSTING MAGIC FOR AN INDIVIDUAL PIECE OF SOFTWARE THAT IS THE SUBJECT OF AN INCIDENT UNDER THIS AGREEMENT; PROVIDED, HOWEVER, THAT FOR ANY BREACH OF THE LIMITED WARRANTY IN SECTION 6.2 YOUR SOLE AND EXCLUSIVE REMEDY AND WEB HOSTING MAGIC’S ENTIRE LIABILITY SHALL BE FOR WEB HOSTING MAGIC TO REFUND THE SUPPORT FEES AS SET FORTH IN THAT SECTION. THE REMEDIES IN THE FOREGOING SENTENCE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR BREACH OF EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES.

8. Indemnification: You shall indemnify, defend and hold harmless Web Hosting Magic and its directors, officers, staff, employees and agents and their respective successors, heirs and assigns and Web Hosting Magic affiliates (and their its directors, officers, staff, employees and agents and their respective successors, heirs and assigns) (collectively, the “Web Hosting Magic Parties”) from and against any liability, damage, loss or expense (including reasonable attorneys’ fees and expenses of litigation) incurred by or imposed upon the Web Hosting Magic Parties or any one of them in connection with any claims, suits, actions, demands or judgments (“Claims”) related directly or indirectly to or arising out of (a) a breach of your representations, warranties or obligations under this Agreement; (b) in the event that you submit Incidents on behalf of Third Party Users pursuant to Section 2.9 (Provision of Services to Third Party Users), (i) a breach of a Third Party User’s representations, warranties or obligations under any provisions in a Third Party Support Agreement relating to Web Hosting Magic, the Software or the Services; and (ii) any Claims based upon or arising from any allegation that a Third Party User was harmed due to any termination or suspension of the Services to such user by Web Hosting Magic pursuant to the terms and conditions of this Agreement; provided, however, that in any such case Web Hosting Magic or its affiliates, as applicable, (x) provide you with prompt notice of any such claim; (y) permit you to assume and control the defense of such action upon your written notice to Web Hosting Magic of your intention to indemnify; and (z) upon your written request, and at no expense to Web Hosting Magic or its affiliates, provide to you all available information and assistance reasonably necessary for you to defend such claim. You will not enter into any settlement or compromise of any such claim, which settlement or compromise would result in any liability to the Web Hosting Magic Parties, without Web Hosting Magic’s prior written consent, which will not unreasonably be withheld. You will pay any (and all costs), damages, and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by Web Hosting Magic or it affiliates in connection with or arising from any such claim.

9. MISCELLANEOUS

9.1 Force Majeure: No party will be liable for any failure or delay in performance of any of its obligations hereunder if such delay is due to acts of God, fires, flood, storm, explosions, earthquakes, general Internet outages, acts of war or terrorism, riots, insurrection or intervention of any government or authority; provided, however, that any such delay or failure will be remedied by such party as soon as reasonably possible. Upon the occurrence of a force majeure event, the party unable to perform will, if and as soon as possible, provide written notice to the other parties indicating that a force majeure event occurred and detailing how such force majeure event impacts the performance of its obligations.

9.2 Independent Contractors: It is the intention of the parties that Web Hosting Magic and you are, and will be deemed to be, independent contractors with respect to the subject matter of this Agreement, and nothing contained in this Agreement will be deemed or construed in any manner whatsoever as creating any partnership, joint venture, employment, agency, fiduciary or other similar relationship between Web Hosting Magic and you.

9.3 Choice of Law; Venue; Jurisdiction: This Agreement will be governed by and interpreted in accordance with the laws of the State of Delaware without regard to the conflicts of laws principles thereof. Any dispute or claim arising out of or in connection with the Agreement shall be finally settled and exclusively by the state or federal courts located in Claymont, Delaware. For purposes of this Agreement, you and Web Hosting Magic hereby irrevocably consent to exclusive personal jurisdiction and venue in the federal and state courts in Claymont, Delaware.

9.4 Entire Agreement: This Agreement, together with all Exhibits hereto, represents the entire agreement between the parties with respect to the subject matter hereof and thereof and will supersede all prior agreements and communications of the parties, oral or written.

9.5 Basis of Bargain: Section 6.2 (Limited Warranty), Section 7 (Limitations on Liability; Exclusive Remedies) and Section 8 (Indemnification) are fundamental elements of the basis of the agreement between Web Hosting Magic and you and shall inure to the benefit of Web Hosting Magic. Web Hosting Magic would not be able to provide the Software on an economic basis without such limitations.

9.6 Severability: If any provision of this Agreement is held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability will not effect any other provisions of this Agreement, and this Agreement will be construed as if such invalid, illegal or unenforceable provision had never been contained herein.

9.7 Amendment or Modification: This Agreement may not be amended, modified or supplemented by the parties in any manner, except by an instrument in writing signed by Web Hosting Magic and you.

9.8 Assignment: This Agreement may not be assigned, transferred, delegated, sold or otherwise disposed of, including without limitation by operation of law, other than as expressly set forth in this Section 9.8. This Agreement may be assigned, transferred, delegated, sold or otherwise disposed of in its entirety: by Web Hosting Magic in its sole discretion. In addition, Web Hosting Magic may delegate its performance under this Agreement in whole or in part to one or more affiliates, provided that Web Hosting Magic will remain liable and responsible for any performance or obligation so delegated. A party’s permitted successors or assignees must agree as a condition precedent to any assignment, transfer or delegation to fully perform all applicable terms and conditions of this Agreement. No party may assign this Agreement to any entity that lacks sufficient assets and resources to continue to perform, to contractually required standards, all assigned obligations for the remainder of the Term. This Agreement will be binding upon and will inure to the benefit of a party’s permitted successors and assigns. Any purported assignment, transfer, delegation, sale or other disposition in contravention of this Section 9.8, including without limitation by operation of law, is null and void.

9.9 Waiver: Any of the provisions of this Agreement may be waived by the party entitled to the benefit thereof. No party will be deemed, by any act or omission, to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the waiving party, and then only to the extent specifically set forth in such writing. A waiver with reference to one event will not be construed as continuing or as a bar to or waiver of any right or remedy as to a subsequent event.

9.10 Remedies Cumulative: Except as expressly set forth herein, no remedy conferred upon the parties by this Agreement is intended to be exclusive of any other remedy, and each and every such remedy will be cumulative and will be in addition to any other remedy given hereunder or now or hereafter existing at law or in equity.

9.11 No Third Party Beneficiaries: This Agreement is made for the benefit of the parties only, and this Agreement is not for the benefit of, and was not created for the benefit of, any third parties including, without limitation, any Third Party Users.

9.12 Notices: All notices or questions relating to this Agreement shall be directed to Web Hosting Magic by sending an email with the subject: Technical Agreement Question

Any notice required to be given under this Agreement shall be deemed given by Web Hosting Magic when sent to you by email to the contact information supplied by you to Web Hosting Magic in the Support Pricing Agreement or the Partner/Reseller Agreement.

You may update such information from time to time upon written notice to Web Hosting Magic at the address in thisSection 9.12. Any failure by you to provide Web Hosting Magic with updated contact information will not invalidate the effectiveness of any notice sent by Web Hosting Magic to the contact information previously supplied by you.

9.13 Export Controls: The parties agree to comply fully with all Applicable Laws of the United States, or of any foreign government to or from where a party is shipping, to in connection with the import, export or re-export, directly or indirectly, of the Software in connection with this Agreement.

9.14 Time-Limited Claims: Regardless of any Applicable Law to the contrary, you agree that any claim or cause of action arising out of or related to the Software or this Agreement, must be filed within one year after such claim or cause of action arose or be forever barred.