Billing Frequently Asked Questions

How much does Web Hosting Magic cost?

Plans range from as little as $1.33 to $19.99 a month. No extra costs, no contracts.

You can visit to see our current pricing tiers at www.webhostingmagic.com/pricing.html

Are there contracts or commitments?

Nope. Our web hosting plans are billed monthly and you can cancel at any time without penalty of any kind.

If you cancel before the end of a billing period, you'll retain access until that billing period is over.

If you are on trial and before your 30-day free trial elapsed, you'll be asked to pick a plan and enter your payment info.

How do I know which plan is best for my business?

Unsure which plan is right for your business? Contact team@webhostingmagic.comand we'll help you choose the best path forward based on your business goals.

What if I pick the wrong plan?

No problem. You can switch plans at any time.

Start by picking the plan that seems like the best fit and try it on. You can always change your mind.

What forms of payment do you accept? What are my payment options?

Web Hosting Magic accepts Visa, Mastercard, American Express, Discover, PayPal, Google Pay, Apple Pay, and most cryptocurrencies.

Apple pay requires a Safari browser.

For additional payment options, including wire transfers, purchase orders, and ACH payments, please contact us.

For SEPA payment, please visit https://dashboard.webhostingmagic.com/knowledgebase/425/How-To-Use-SEPA-Direct-Debit-To-Pay-For-Hosting-Services.html

For private virtual machines, and dedicated (bare-metal) servers, please note that when you add a card, we may send a temporary pre-authorization request to the issuing bank.

This pre-authorization charge is immediately released by Web Hosting Magic but may take a few days to clear from your card depending on the bank.

For PAYG (pay-as-you-go) hosting plan, am I charged when I enter my credit card?

No. Your card is only charged at the end of the billing cycle or upon exceeding a usage threshold.

Pre-authorization charge: When you add a card, we may send a preauthorization request to the issuing bank.

This is to verify that the card being added has been issued by the bank and that they will authorize any charges in the future.

These temporary pre-authorizations are often just $1, but can vary in range and are immediately canceled by us.

Depending on your bank, it might take a few days for the charge to clear from the card.

Will taxes be included in my monthly invoice?

Tax is only applicable in some countries or states within the United States but not all.

Tax inclusion will depend on the location you selected as your account's address.

If a tax is applicable to you, you will see that transparently displayed during check-out.

If you are a registered business, you will also have an option to input your tax ID or EIN during initial registration.

How long does the account verification take?

When you create a hosting account, our fraud prevention systems runs an automatic account verification process (non-invasive identity checks) using the data you provided during the ordering process.

These checks usually take just a few moments to run and once everything checks out, your account is accepted and deployed.

Occasionally we may need further documentation from you if an order needs manual intervention and this can take a little longer. If we do, we will be in touch, and the verification process should take no more than a day.

Do you store credit card information?

No we don't. Web Hosting Magic uses tokenized payment gateways where the sensitive payment data is stored remotely by the payment gateway and thus doesn't store anything locally.

Tokenization is the replacement of sensitive payment information with a unique identifier (a token).

When we collect a customer's payment information, a token is created and the credit card information is submitted to and stored remotely by our payment processors.

Even in an unlikely event of a data breach or unauthorized access, the local system does not risk exposing customers' sensitive payment information.

What is the refund policy on Web Hosting Magic paid plans? Can I have a refund?

Web Hosting Magic want to make purchasing Web Hosting Magic the easiest decision you'll make all year.

If you try our paid plans and conclude that it's not for you, simply let the billing team know.

You can see our refund policy at www.webhostingmagic.com/refund-policy.html

Please note that we offer non-tangible and non-returnable goods and thus only issue refunds to specific hosting products/services once the order is finalized and the product is activated.

How long does it take to process a refund?

If and when a customer meets our refund criteria, our payment processors often submit refunds to your customer's bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up in your bank account.

If you are unable to see the refund after ten business days and still see the original charge on your bank statement, please reach out to your bank for more information.

What billing cycles does Web Hosting Magic offer?

Depending on the solution you opt for, we offer monthly and annual billing options. If you decide to pay upfront, talk to your sales representative about some of our great discounts.

Can I pay with a debit card?

Yes, you can pay for hosting plans and services and debit cards are accepted. As long as it is a valid card that is genuinely yours and one that you can verify, it will be OK.

Can I upgrade or downgrade my account?

1. Login to your billing account.
2. Click on Products from the Account drop-down.
3. Select the account that you wished to upgrade by clicking on Active.
4. Click on Upgrade/Downgrade.
5. Make a selection from the available options.

The system will upgrade your account once your payment is received.

Will you increase from hosting cost later?

No. Every pricing you see on those pages is what you are charged monthly or yearly. We don't nickel-dime our customers and we don't play any sort of games with our customers too.
Our shared hosting accounts doesn't have set-up fees and there are simply no hidden charges. We don't also try to up-sell you and there are unpleasant surprises down the road.

If there is ever a need for an increase in price, you will receive notification for that and 45 days grace period before it kicks in.

I am student. Do you offer discounts?

If you're a student at a higher learning institution and university, you may be eligible for a 50% discount. Chat with us or send us an email with a valid student ID, school-issued, or a .edu email address to get your promo code.

How do I cancel a hosting product or service?

Our billing system makes it very easy to do so by completely automating the process of product cancellation. Customers can request the cancellation of any of their products & services directly by clicking the Request Cancellation button on the product details page in the client area.

You will be prompted to provide a cancellation reason and provided 2 choices for the cancellation - either Instant (on the next cron run) or at the End of the Current Billing Cycle.

If a matching domain exists under the customer's account in active status with Auto Renew enabled, the customer is given the option to disable auto-renew too - thereby leaving the domain to expire.

Any unpaid invoices for the product will be canceled & a notification email is sent.

Once done, any services with a cancellation request due will be terminated, the status changed to Canceled and your payment method will not be charged for the following month.

My hosting order was declared a FRAUD. What should I do now?

Our systems run checks on each order. If the check passes, the order is accepted and deployed. If the check is not successful, the system rejects it but alerts the account team.

But sometimes, an order risk score may be too high that our account team might not even consider manual verification. In such a case, there is little we can do to help.

Are there any setup or hidden fees?

Nope. You pay only for the services listed when making a payment. There are no additional fees added to your account. Please do note that a setup fee may apply for private virtual machines/dedicated bare metals if it is an unmanaged machine.

Why was my credit or debit card declined?

Declines can happen for a variety of reasons and frankly, we usually don't have much information as to why a specific charge was declined.

In most cases, it is the issuing bank that decides whether a credit card should be declined or not.

The correctness of the card number, the expiration date, and CVC are the primary factors banks take into account when deciding whether a transaction should be accepted or not.

Every bank has its automated systems that take various signals into accounts, such as customers' spending habits, account balance, and the aforementioned card information. Since these signals are constantly changing, even a previously successful card might be declined in the future.

Even if all of the card details are correct and there were successful payments before, a future charge can still be declined by a bank's fraud checking systems.

Now, even though we don't have much information as to why a particular charge is specifically declined, there are several options that can resolve the issue:

1. If you are using a VPN, deactivate it, and clear your local cache to use your locally assigned IP. Please see https://dashboard.webhostingmagic.com/knowledgebase/360/How-To-Clear-Your-Browser-and-Local-System-DNS-Cache.html to see how to clear your to cache.
2. Use another web browser and disable any add-ons/extensions/plugins that may block the actions with the card.
3. Make sure that your actions are not blocked by a firewall.
4. Login to your try removing your card and then adding it back to your account. You can view, edit (update descriptions and expiry date), delete (if enabled) and manage Pay Methods via the Payment Methods page accessible from the Billing and Account sub-menus within the Client Area.
5. Make sure there are no limits on online payments set to your card. If for some reason you cannot make a purchase or deposit the whole amount at once, it is recommended that you try adding funds in smaller increments, e.g. $5.00 at a time. Exceeding the limits for online payments may also be the root cause of the decline.

If none of the listed methods works, please contact our Billing Support Team with your order number, web browser version and the OS installed on your computer so we can investigate the situation further. A screenshot of the error will be of help a lot.

Do you include VAT in your prices?

Prices are tax-inclusive and we do not supply VAT documentation as we do not tax any domain purchases or value-added services. If you are in need of the Web Hosting Magic EIN (Employer Identification Number)or DUNS (Data Universal Numbering System) Number, please ask us for these.

What currency do you charge in?

Web Hosting Magic accepts payments in US Dollars (USD) though we are testing the acceptance of other currencies and/or digital assets. If you would like to pay in a currency other than $USD, please do let the account team know.

What is CVV code and how to find it?

The CVV Number (Card Verification Value) is a 3-digit, non-embossed number printed after the card account number. This number is recorded as an additional security precaution.
This security code has different names:

• CID or Unique Card Code - American Express
• CVV2 or Card Verification Value 2 - Visa
• CVC2 or Card Validation Code - MasterCard

For Visa/Mastercard/Discover, the three-digit CVV number is printed on the signature panel on the back of the card right after the card's account number.

For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Due to security reasons we require your credit/debit card verification number (CVV) for MasterCard/Visa/Discover or card identification number (CID) for American Express cards before we can process your payment with the purpose of establishing the owner's identity and minimizing the fraud risk.

Can I prepay for my resources?

Yes, you can make pre-pay or pre-fund your account by visiting your customer billing page.

Pre-payments let you pay ahead of time for future resource usage.

When your account balance is due, we apply pre-payments before we charge any credit or debit cards.

Credits are also automatically issued to your account balance when an invoice over-payment occurs.

Also by default, if you have an available credit balance, credit is automatically applied from the credit balance to a new order during checkout.

How do I access premium features once I've signed up for one of the paid plans?

Once you've signed up for a paid plan, your account is automatically enabled with all the premium features.

How can I get an invoice for my purchase?

You will receive an invoice for your most recent payment once completed.

You can also view all invoices, (paid, pending) at billing dashboard.

Is there a free trial available for paid features?

We have a trial system at https://dashboard.webhostingmagic.com/store/web-hosting-packages/adaptive-hosting-trial for our paid features.

Please note that this may require preauthorization to ensure that a valid payment method is on file to avoid automatic data deletion.

We also (if after purchasing you are not completely satisfied with your purchase) we're happy to issue a full refund within 30 days of your purchase, with no questions asked.

How does the free trial work?

You'll have 30 days to try Web Hosting Magic, risk free. No credit card is required to start a trial.

What happens when my trial expires?

When your trial expires, you can upgrade before the time or ask our account team to convert to a regular plan.

Your payment method gets charged at the beginning of each month.

If you do not upgrade or indicate interest to upgrade, our systems will terminate the account and its data.

If you do not want to keep that plan, you may unsubscribe before the end of the trial (you will not be charged).

What should I do if I have questions during my free 30-day trial period?

We're here to help! Please reach out to your Account Representative or contact our Sales team by submitting a ticket request.

What if I can't afford the price of the paid plans?

We are aware that there are those who can't currently afford the price of hosting a website or without the financial means to acquire best-in-class web hosting.

For such potential customers, Web Hosting Magic do provide free web hosting service which can be found at https://dashboard.webhostingmagic.com/store/web-hosting-packages/free-hosting

I got a $100 credit when I opened an account. When will my card be charged?

Your card will be charged only after you have utilized the free credits.

For example, if you received a $100 credit for 60 days, then that $100 credit is automatically applied to your account.

If you spend $25 within that time frame, then your card will not be charged.

If you spend $300, then the $100 credit would be fully utilized and your card will be charged only $200.

Since the credit is valid for 60 days, you won't be able to use any remaining credit after 60 days.

I have a coupon. How do I apply it?

You may apply your coupon anytime by clicking on the ‘Coupon' button.

If it does not appear, it means you already have applied a coupon for the website (coupons cannot be cumulated on a website).

What is the policy for late/non-delivery of hosting product or service I ordered online?

Our support teams work diligently to make sure that your hosting order is provisioned on time. If for any reason your hosting or domain order was delayed, please do submit a ticket to our account support team. We promise that we will do everything we can to help you successfully resolve your issue.

When will my card be charged?

Web Hosting Magic billing cycles are monthly.

Our systems will invoice and automatically charge your account's primary payment method for the previous month's usage on the first day of each month.

If you have subscribed to a quarterly, bi-annual, annual, or biennial payment option, your card will be charged only when due.

You can also log in, view your invoices and self-pay the balance at any time.

If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

How can I add funds to my Web Hosting Magic account?

If you want to deposit money in advance (e.g. when you want to place a number of orders, or they are going on vacation), you can use your Account Prefunding/Credit feature.
To add funds as a client:

1. Log in to the client area.
2. Click Add Funds on the client area homepage.
3. Enter the amount to add, which can be anything between the minimum and maximum you have set. The system displays the minimum and maximum on the page.
4. Choose a payment method and click Add Funds to go to the gateway to pay.

After the fund has added funds to your account if you place any new orders, the system will automatically apply a credit to them and mark the invoices paid instantly and automatically on checkout.

Please note that a customer cannot add funds until they have at least one active approved order in their account. This is to prevent fraudulent use.

How do I remove my card from the account?

To remove a credit or debit card, please visit your payment method page.

Click Delete.

In the Confirm Delete Card window that opens, click Delete to remove the card.

Please note that you cannot remove a card if it is the default payment method for your account or if it's the only card left on your account and there is an existing unpaid invoice.

If I have a question about my invoice, who should I contact?

You can reach our billing department at e-bill[at]webhostingmagic.com

What if I have billing questions?

Please contact our support team by submitting a ticket request

.

Or visit https://dashboard.webhostingmagic.com/knowledgebase/6/Accounts-Billing-and-Payments for answers not covered here.